I so upset and upset with work that Empire Today did setting up my hardwood floors (Incomplete Occupation) l need to be compensated this has actually been these kinds of an inconvenience to me and my household and my time. Experienced l identified this get the job done wasn’t gonna be done in 2 times l hardly ever would’ve agreed to implement Empire Today and pay back the quantity l paid l would’ve made use of Lowes and or House Depot. I will probably be putting a criticism on Yelp since l phone customer service produced criticism on nine/1/2018 following employee referred to as me was instructed l would get phone from the supervisor with in 24 hrs no reply up to now
kitchen area and dinning area. A few excellent Males arrived and put in our floors yesterday. They did an outstanding work laying the new flooring but mentioned they wouldn’t give you the option to put in our baseboard mainly because they didn’t have the best tools.
You could e mail your concerns and call data to customersupport@ empire-today.com, and we’ll ahead your message to our Human Means Section.
In combination with Don’s email, Here i will discuss a pair so as to add into the dissatisfaction with Empire Today and the dread of getting your business proceed to deceive us along with you endeavoring to resolve the continuous difficulty.
We feeling your aggravation, and we’d wish to stick to up with you. Be sure to e mail us at customersupport@ empire-today.com with equally your fears and account details.
We’ve read through your post, and we’re unhappy to listen to that the installation hasn't been done. Please email us at customersupport@ empire-today.
June twenty five, 2018 at seven:28 am There’s an worker Tony Butterfield, who used to be within the Philadelphia sector and has considering the fact that transferred for the San Diego sector, who’s teaching product sales reps an unethical methods to collect the self gen bonus as kind of a way round the procedures. If one particular employee is this unethical can make one particular ponder how he can be honest and provides a customer the most beneficial price as an alternative to running a fraud on them while over the phone with the product sales rep coaching him/her together.
All they might do was lay the harmed carpet in excess of the world to safeguard my pets from harm. So the next morning I known as to view after they ended up coming. I had been instructed to simply call back again in about thirty mins For the reason that installers were not all assigned yet. I called back an hr later on and nobody could give me any details in the slightest degree. Eventually I obtained hold of somebody who claimed they called me to mention my carpet wasn't out there until Aug 14. 1st nobody identified as me and if I hadnt called I might however be sitting here ready.
June thirteen, 2018 at 7:08 pm Hello My Title is Carolyn Hoelle, and i just needed to let you know how horrible your pittsburgh office treats their customers. I had a profits gentleman arrive at my dwelling and provides me a quote for carpet for my living room and hall and laminate for my kitchen area. The sales gentleman verified that they might put in the following Saturday, that I'd probably be the 1st simply because my get was a giant position with both of those installations, Effectively I stayed up all evening obtaining all of my breakables outside of my kitchen and lounge, The installers confirmed up with just the carpet and so I known as Ryan the install manager And that i told him that I wasn't satisfied And that i dropped each day of labor and experienced every one of the things from both of those rooms in my bedroom and will stay awake in my mattress, He mentioned he was sorry that they usually they have the laminate carried out initial that he designed a mistake and if I Allow the installers put in my carpet he would ensure that They are going to be very careful to not dirty my new carpet.
Fast forward 24 hrs….I used to be alleged to Use a new kitchen flooring installed today and also the installer called me at three:00 to tell me that their to start with task from the day was getting way too prolonged and they couldn’t put in my floor today. He claimed that it could be put in on Monday at 10:00am, but After i questioned him if he would notify Empire of your change in installation he reported they they didn’t must be knowledgeable as it was out of their palms at this time.
Just after complaining to Empire flooring, they provided to deliver somebody else back again out to setup new baseboards, Whenever we deliver them measurements of rooms required and after we have the materials necessary to do operate. We shouldn’t should be undertaking a lot more operate ourselves! The tile in all rooms needs deep cleaned. It is my viewpoint that somebody must have arrive out promptly and inspected this get the job done on their own to begin to see the lousy task their installers did.
I asked to speak with the GM or Trevor. I used to be instructed the GM wasn't offered as he travels between locations. So, I requested to speak with Trevor. I was knowledgeable that he was out on the office for the remainder with the working day and off on Friday. He would call me on Monday, December 4th. I expressed my worry to Kim. My difficulty was escalated to corporate; I believed Probably there might be a larger perception of urgency to correct the issue from the GM and installation supervisor. I requested a get in touch with back within the GM on Friday.
March 26, 2018 at 9:05 pm I'm repeat customer at Empire and have not knowledgeable a difficulty however, will never do enterprise with them once again. Purchased carpeting for two bedrooms to include closets. Learned on working day of installation, rooms had been measured improperly (profits Rep Mike Kline) so installer does not have ample carpeting to accomplish The task. I phoned customer service and spoke to some rep who told me I would have to look ahead to a phone back throughout the following 24 organization hrs. I asked for a supervisor which immediately after 15 minutes he present in Texas (Valerie) even though she was practical, she certain me that someone from your area (Northlake) office would get in touch with. I did receive a contact from Randy, who manufactured preparations to provide the carpet for your 2 nd space as well as the carpet for your closet while in the place they'd empire today reviews nj accomplished, mounted the following day. The truth is the identical installer agreed to return to set up it.
I termed back and was instructed by Kim that Trevor’s 2nd inspection is currently lacking and they can't discover the acceptance. How can that happen? Whenever your crew/Kim from CS named me to substantiate that I was accredited for an entire alternative.