At eleven:30PM the job was however not full. Will two phone calls to customer service they indicated the installers could present up anywhere from 8AM-6PM. I indicated that it was Quite unprofessional to work late into your night at an individual's home Particularly considering the fact that they'd set aside the complete working day awaiting them to point out up. Customer service indicated that should they exhibit up at 6pm they must indicate the amount of hrs it may well acquire and would the customer want to reschedule. By no means in 1,000,000 yrs would I do think 3 installers would consider 5.5 hours and get the job done right up until eleven:thirty PM in somebody's dwelling. Your entire working experience was unacceptable. DO NOT use Empire Today...your complete practical experience was terrible.
The appointments have been designed however after I termed Nov 29…’it was by no means confirmed while in the process’. At that time I am scheduled by Fred Parsons nd Mike Botaishs’ staff they will be below Dec four….
– Installation working day started out with challenges. In accordance with the installer, the profits rep must have inspected further and NOT directed me to eliminate the ceramic tile (in a cost of $five hundred to me rental machines and labor). Eradicating it created the ground uneven and new subfloor would wish to become installed to amount it. Two several hours was wasted in a very backwards and forwards concerning the installer, me and the dispatch manager…who initially attempted to have me pay back and additional $900 to help correct the mistake with the revenue rep.
We’re disappointed to recognize that you remain unsatisfied, and know that this has become a irritating encounter in your case. We’ll continue to review your problems, and we’ll be in contact along with you shortly.
Due to the fact your team couldn’t locate the inspection, I had been now told that A different inspection needed to be carried out. I explained to Kim I didn’t want An additional one and which the notes in my account should really affirm I used to be authorized. I informed Kim that I am extremely concerned about acquiring A further inspection at this stage. Back in September, I called Kim in CS for the reason that I wanted to eliminate a wall and insert closets in the home. This was the right time to make it happen simply because a complete replacement was accepted. She verified it would be Alright because the substitute is authorized and notated on my account. So I moved ahead with the development. I questioned the contractor to maintenance The difficulty via the front door because I was anxious it was acquiring worse and someone could get wounded. I was explained to a whole new inspection was essential.
June 14, 2018 at five:01 pm My experience with Empire has long been excellent and lousy. The carpet installers have been great and arrived out in a brief length of time. Nonetheless, the blinds have taken three weeks For the reason that ultimate measurement And that i haven’t heard from anybody on when they might be installed. I've called the customer service a number of periods plus they couldn’t reveal why I’m encountering these difficulties.
Can a person, similar to the CEO ideally, get back again to me to debate this subject ASAP. General public relations is large to a corporation & whoever handles it ought to be conscious of how your customer service or personnel handle your organization’s calls & techniques! Thanks beforehand for examining this grievance………..
we have an understanding of the inconvenience this has triggered. Be sure to Make contact with us at [email protected] with both equally your problems and account information, so we can adhere to up along with you, thanks. Practical?YesNo
April 27, 2018 at 11:16 am I've had the WORST practical experience with Empire and I won't ever propose nor rely on them for my private or rental’s as I have in the past… The primary concern was we had been all established to move into our household on Tuesday April sixteenth since Empire would then be finished Along with the carpet set up as well as the tile during the kitchen… Perfectly the day of carpet install they cancelled. this now has set us again weekly due to the fact we were informed the carpet needed to go in ahead of the tile… So now we had to pay for Yet another 7 days lease and storage. Upcoming problem,, So now they are saying they need to tile 1st simply because carpet installers were booked, we mentioned fine. Tile was for being done on twenty first and carpet to the 23RD.. Once they arrived to put in the tile, they recognized our product sales guy mentioned it was laminate that desired taken up, when in truth it was ceramic.
We regret to hear regarding your working experience, and we want to know extra. Remember to Get hold of us at customersupport @empire-today.com with both equally your issues and contact details. Be sure you mention Headquarters in the subject line. We stay up for hearing from you.
I would add. Anytime we termed the corporate stored repeating “allow me to get in contact While using the installers keep on†and they by no means could?! Don’t they may have phones on the job. They were being rude and couldn’t be bothered.
August one, 2018 at twelve:24 pm I'm frightened I did not examine the reviews just before doing small business with Empire, it's been a nightmare from the start and it nonetheless continues. For making a lengthy story brief they don't retain appointments they make, they don't converse in almost any way when stated appointments are missed.
We regret to hear that you simply have been inconvenienced by a hold off inside your installation, and recognize that your buy was cancelled, if you keep on to obtain queries and/or worries make sure you Get hold of us at customersupport@ empire-today.com.
Questioned two authorities who stated material was undesirable. In August 2017 identified as Empire, they empire today reviews bbb sent someone plus they said they ended up planning to resolve the spots which were undesirable. The opposite qualified we retain the services of said it had been all the home. So we failed to acknowledge Empire's offer, they employed a third party inspector who agreed it had been all your house. So Empire stated they will alter the whole ground and we decided to improve to solid hardwood floors for the reason that the caliber of the engineer they introduced was dreadful. So we compensated a distinction. To begin I called Empire to question should they have been planning to provide the wood in advance so it get acclimated (for the reason that that's what Everyone else suggested). They instructed me which was not vital. Okay.