As I have mentioned on my voice message for you, This is certainly our house and we wish to really feel highly regarded and valued within our dwelling. The easy thing as replacing carpet need to boost someone’s ease and comfort and delight within their dwelling.
We need to know a lot more, and want to comply with up along with you to discuss your practical experience. Remember to email us at customersupport@ empire-today.com along with your Call data.
On November 6th, I gained an automatic message stating the installers were on their own way. Your workforce was a no display on November 6th. On November 7th , we rescheduled for November 8th since I used to be instructed Trevor wished to supervise the alternative, and is also The explanation why they didn’t clearly show on Monday or Tuesday. November 8th, the original installer confirmed up with 7 packing containers of flooring. He asked us what home was getting replaced.
– Chicago/Milwaukee customer service referred to as me within just a few days and remaining a voicemail. I called back and left a voicemail for them. Soon after three days I termed and remaining A different voicemail. A few much more days when by without a return get in touch with and I decided to contact the primary customer service line. The Girl I spoke with experimented with to achieve another person but was only capable to depart a voicemail. Immediately after three extra days I all over again known as customer service and requested them to escalate as I was wasting my time, having no response and extremely frustrated.
March twenty, 2018 at ten:03 pm I'd carpet mounted on Saturday, March 17 as well as installers arrived in and to start with problem the guide Skilled requested was how do you think you're spending your harmony. I stated via charge card and he stated he required it right away. This struck me odd as whynshould I purchase a work if it isn’t done And just how do I am aware which kind of occupation was gonna be done? The direct laborer spoke damaged English and his employee spoke no English at all. The guide laborer claimed to me you're likely going to should cut your doorways in each area and After i requested why he explained carpet was thicker….I stated no It's not at all. He claimed allow me to Test and took a razor blade to my carpet. I thought to myself nicely he better hope new carpet is all right with no cuts to my doors as he just distorted my previous carpet. They had their Spanish songs blasting in my home too Although it had been my holiday break St. Patrick’s Working day and my spouse And that i couldn't even listen to our parade on TV because of their music blasting. They eradicated my outdated carpet and threw it out my top rated floor window and built a large number in my driveway and didn’t possess the courtesy of cleansing it up during the job. I went upstairs to check out how they had been executing they usually didn’t transform any of the present padding in any of my closets when I asked why they said no require —- I reported to myself why did I pay for padding??? They Minimize the new carpet out my driveway and purchased it in piece by piece place by space. We just had our residence painted, I went upstairs and several other hours afterwards uncovered marks on my wall and questioned what occurred.
COLUMBUS, OHIO -- Didn't demonstrate up for his or her the first profits appt. Should have been sufficient ideal there. Salesperson evidently did the get Completely wrong. If they showed up for hard ground set up, installer looked and didn't have all product or service necessary for installation. Arrived out A different day with exact same quantity of product or service Though they confirmed the extra pieces had arrived in warehouse. Came out An additional day with the correct item but ran away from flooring. Experienced to come back out Yet another working day to finish. Unique day, carpeting in 3 areas, a person "failed to are available in" and that they had to come out An additional working day to complete that. So this installation took 5 EXTRA days to complete.
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Thank you for sharing your knowledge. We apologize that your installation had a rocky begin, but are thrilled to listen to that your work was finished in your gratification. For long run questions and/or issues don’t hesitate to Speak to us at customersupport at empire-today.com.
October 26, 2018 at 4:37 pm Carpet was represented to us as trackless carpet that may not present foot prints or in my scenario crutch prints. We had originally selected to get Berber carpet but profits person stated This may perform also. We experienced indicated the kind of carpet we want it which was now inside our living room and was trackless. Installers experienced put in one area of carpet and we located that it was not trackless. We named our income one that said that it needed not less than two or three times to blossom as it was rolled up tightly just before installation. Also gained a phone shortly after that from Empire agent who recurring a similar information and facts in so in good faith and have faith in we had the rest of For additional rooms carpet. I contacted Empire following 4 times when it search no different and had an exceptionally difficult time even getting a simply call back soon after many calls.
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October eight, 2018 at nine:fifty six pm I am scripting this posting to specific my deep dissatisfaction Along with the service that I have obtained from your company. After i chose to work with Empire to interchange the carpet in my basement, it was as a result of representations on your site that you've had an “A ranking†with the Better Enterprise Bureau and had terrific high-quality merchandise with economical pricing. While the profits person who was despatched to my house was respectful and appeared Specialist, every single particular person I have interacted with because then has remaining much to become ideal. Initially, I used to be provided an approximated time with the early morning of October 2, 2018. I empire today reviews nj took the whole day off of work to make sure that your contractors experienced access to the work internet site. In the event the contractors last but not least arrived, it was effectively following midday. On their arrival, they went to the basement, lifted the carpet, and informed me that they'd not do the get the job done simply because I'd asbestos tiles. My lover spoke towards the supervisor who then mentioned if we experienced a cleanse air certification, they could do the do the job. Just before I could go upstairs to glance by way of my records, your contractors had remaining and I had wasted an entire working day dealing with your organization. Soon after their departure, I called your business and spoke to the installation supervisor who certain me that I'd obtain an email confirmation as well as a return of my deposit, as being the perform couldn't be concluded. This specific supervisor also presented me Along with the title of a specific business he mentioned which i necessary to use for asbestos remediation. I took the data, again questioned him about my deposit, and was Again reassured. As of today, October eight, 2018, I am still to receive both the promised e-mail or return on my deposit. For that reason, I named your company back yet again and spoke into a consultant who transferred me in your cancellation Section. I then spoke to a different representative who instructed me that there have been no refunds to the deposit and referred me to web page eight of my contract.
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My mom explained to them that they've got the incorrect to set up her carpeting Exactly what are you carrying out right here. Installer still left I'm there waiting around on installers ????????? For sure I referred to as my salesman and he in no way termed me back. This is a business who don’t have confidence in getting it do ideal the first time and you'll only say I’m sorry that this took place for you And that i recognize so many times (It's No have an affect on) I visitor the higher you are in a business means that you don’t must contact a customer back (Rueben) Use this organization If you prefer, don’t say no one instructed relating to this firm……